AUTH/3585/11/21 - Complainant v AstraZeneca

Promotion of Symbicort turbohaler, Trixeo, Bevespi and Daxas

  • Received
    27 November 2021
  • Case number
    AUTH/3585/11/21
  • Applicable Code year
    2021
  • Completed
    18 January 2023
  • No breach Clause(s)
  • Breach Clause(s)
  • Sanctions applied
    Undertaking received
  • Additional sanctions
    Advertisement
  • Appeal
    No appeal

Case Summary


An anonymous contactable complainant who described themselves as a health professional complained about the promotion of Symbicort turbohaler (budesonide/formoterol), Trixeo (formoterol/budesonide/glycopyrronium), Bevespi (glycopyrronium/formoterol) and Daxas (roflumilast).

The complainant stated that he/she had concerns over stretching the boundaries of the Code by AstraZeneca’s promotional content on various webpages.

1 The complainant stated that on the Symbicort turbohaler and pMDI devices webpage (https://medicines.astrazeneca.co.uk/home/respiratory/symbicort.html#the-turbohaler-device GB-31536 October 2021) underneath mention of Symbicort pMDI 100/3, dosing was noted as ‘Two inhalations in the morning, two inhalations in the evening and two inhalations as needed’. The complainant was concerned that no maximum dosage was stated as indicated in the summary of product characteristics (SPC) for Symbicort 100/3 pMDI device. The way the dosing was written was incorrect as when required usage seemed infinite with no maximum dosage in the way it was presented on the page, which could cause overdosing.

The complainant stated that whether this was dosing for Symbicort in COPD (chronic obstructive pulmonary disease) or asthma was also not presented on the dosing information. The dosing presented on the page without maximum dose qualification and the important advice listed in the SPC as to when medical assessment was needed, was alleged to be in breach of the Code.

2 The complainant stated that the first part of the advertisement on practice nurse website (GB-30263 August 2021) claimed that ‘Trixeo offered triple protection for moderate to severe COPD patients from exacerbations, hospitalisations and symptoms’. However, in both the ETHOS study and the KRONOS study, Trixeo showed a non-significant reduction in hospitalisations vs a long-acting beta2 agonist (LABA)/long-acting muscarinic antagonist (LAMA) and inhaled corticosteroid (ICS)/LABA respectively. The complainant stated that as the p-value was non-significant, this should have been made clear on the advertisement and to claim reduction in hospitalisations was a hanging comparison but also not accurate due to the results linking to the p-value non-significance.

3 The complainant alleged that on the Trixeo website homepage (www.trixeo.co.uk), Bevespi was listed at the top of page with the text Bevespi prescribing information. However, no generic name was provided for Bevespi. Every page on the website had the same Bevespi prescribing information text in the same position at the top of the page but no generic name was given considering this was the first and most prominent mention. The complainant further stated that on the homepage, a statement just above the references read, ‘In the clinical trial programme for TRIXEO, LAMA/LABA refers to glycopyrronium/formoterol fumarate and ICS/LABA refers to budesonide/formoterol fumarate’. Budesonide/formoterol was Symbicort (an AstraZeneca medicine), but no prescribing information was provided on the webpage.

4 The complainant stated that on the Trixeo website efficacy webpage (https://www.trixeo.co.uk/home/efficacy.html) results of the trials for Trixeo were presented and Symbicort was mentioned frequently on the webpage as BUD/FOR DPI. No prescribing information was provided on this webpage for Symbicort despite the repeated usage of this medicine mentioned within claims and comparisons in relation to the studies.

5 The complainant stated that Symbicort was mentioned on Trixeo website safety webpage (https://www.trixeo.co.uk/home/safety.html) but, again, no prescribing information was given and further alleged a breach of Clause 2 as there was no prescribing information for Symbicort and no generic name for Bevespi on all the above Trixeo website webpages.

6 The complainant referred to a claim on the Dosing webpage (https://www.trixeo.co.uk/home/dosing.html) that ‘AEROSPHERE Delivery Technology enables: 38% to 41% lung deposition with TRIXEO’ and alleged that this was misleading as the lung deposition was shown by an in vitro study, which should have been clarified as in vitro data was not the same as patient data and was misleading without clarification.

7 The complainant stated that Eklira (aclidinium bromide) and Daxas (roflumilast) were mentioned on the Learn More webpage (https://www.trixeo.co.uk/home/learn-more.html) but no generic names for either were provided.

The breaking boundaries video on this webpage mentioned Symbicort but, again, no prescribing information was available for the product.

8 Overall

The complainant alleged that the boundaries stretched across these promotional contents brought the industry into disrepute and a breach of Clause 2 was alleged.

The detailed response from AstraZeneca is given below.


1 Symbicort and pMDI devices webpage

In relation to the allegation that it was not clear whether dosing for Symbicort in COPD or asthma was presented in the dosing information, the Panel noted AstraZeneca’s submission that the indication for Symbicort Turbohaler and pMDI presentations on the webpage at question was clear at the outset. Whist the Panel noted that the prescribing information for Symbicort in COPD was listed at the top of the page and the footnote that ‘Symbicort 100/3 pMDI is to be used in the treatment of Asthma and is not approved in the UK for the treatment of COPD …’, as referred to by AstraZeneca, was in very small font, it noted AstraZeneca’s submission that asthma was immediately adjacent to the first mention of Symbicort at the top of the webpage and that in order to navigate to the Symbicort page from the AstraZeneca Medicines website homepage, the visitor must first choose ‘Symbicort Asthma’ from the ‘Respiratory’ section; navigating using a direct URL was possible but ‘asthma’ was mentioned in the URL itself. Further the Panel noted the product information, which referred to the indication for asthma, and that it was not approved in the UK for the treatment of COPD. On balance, the Panel did not consider that the complainant had established that it was not clear whether the dosing statement at issue was in relation to Symbicort in COPD or asthma. The Panel did not consider that the statement at issue was misleading on this narrow point as alleged, no breach of the Code was ruled.

The Panel noted the complainant’s allegation that the dosing presented on the page without maximum dose qualification and the important advice listed in the SPC as to when medical assessment was needed was in breach of the Code.

The Panel noted AstraZeneca’s submission that it could be reasonably assumed that respiratory health professionals knew that all medications had an upper limit. Moreover, readers could easily access further information about dosing, including maximum dosing if desired as immediately below the statement in question was another statement ‘For further information, refer to the Patient Information Leaflet’.

The Panel considered that the webpage at issue was directed broadly at health professionals rather than those who might prescribe in asthma, and it could not be reasonably assumed that every health professional visiting the webpage would be familiar with the dosing in asthma. Whilst the Panel considered that a health professional might not consider that dosing was infinite as alleged it was, nonetheless, important to provide accurate information about dosing, bearing in mind potential patient safety implications. The Panel noted that no upper limit was stated for the dosing of Symbicort and the strong recommendation in the SPC for patients using more than 16 actuations daily to seek medical advice was excluded. Given the strong recommendation in the SPC, the Panel considered that these omissions were such that the information was not sufficiently complete and therefore the statement at issue ‘Two inhalations in the morning, two inhalations in the evening and two inhalations as needed’ was misleading. A breach of the Code was ruled.

The Panel noted that the claim at issue was referenced to the SPC for Symbicort, however, due to the misleading omissions in relation to the dosing of Symbicort, the Panel did not consider that the claim ‘Two inhalations in the morning, two inhalations in the evening and two inhalations as needed’ was capable of substantiation and therefore a breach of the Code was ruled.

The Panel noted its comments and rulings above and that it was crucial that health professionals and others could rely completely upon the industry for accurate information about their medicines. The Panel considered that high standards had not been maintained in this regard and a breach of the Code was ruled.

The Panel noted its comments and rulings above. The Panel considered that the provision of accurate information about dosing was important, particularly when the SPC contained warnings such as described above. In these circumstances, and on balance, the Panel considered that the matter brought discredit upon, or reduced confidence in, the pharmaceutical industry contrary to the requirements of Clause 2 which was used as a sign of particular censure and reserved for such use. A breach of Clause 2 was ruled.

2 Trixeo digital advertisement on practice nurse website for Trixeo

The Trixeo digital advertisement featured 3 frames, with the statement in question on the second frame, stating ‘TRIPLE PROTECTION’ in bold letters, followed by ‘FOR YOUR MODERATE TO SEVERE COPD PATIENTS, FROM EXACERBATIONS, HOSPITALISATIONS AND SYMPTOMS1’, which was referenced to a paper by Rabe K F et al, the ETHOS Study.

The Panel noted that the basis of the complainant’s allegation appeared to be that the claim in question was comparative. The complainant cited comparative outcomes in the ETHOS and KRONOS studies stating that Trixeo showed a non-significant reduction in hospitalisations vs a long-acting beta2 agonist (LABA)/long-acting muscarinic antagonist (LAMA) and inhaled corticosteroid (ICS)/LABA respectively. The complainant considered that the non-significant p-value should be made clear in the advertisement.

The Panel noted that the claim at issue referred to ‘exacerbations’ and ‘hospitalisations’ separately as two apparently distinct endpoints, and not severe exacerbations which led to hospitalisations as submitted by AstraZeneca.

The Panel noted the complainant’s allegation that the reduction in hospitalisations was a hanging comparison.

The Panel noted that while the study, which referenced the claim at issue was comparative, the advertisement and the claim at issue was not, therefore, the Panel did not consider that the complainant had established that the claim ‘TRIPLE PROTECTION FOR MODERATE TO SEVERE COPD PATIENTS, FROM EXACERBATIONS, HOSPITALISATIONS AND SYMPTOMS1’ was a hanging comparison as alleged. No breach of the Code was ruled.

Nor did the Panel consider that the complainant had established that failure to state the p-value rendered the claim misleading or incapable of substantiation as alleged. In the Panel’s view, neither the claim in question nor the advertisement were comparative. Based on the very narrow allegation, the Panel ruled no breaches of the Code.

The Panel noted its rulings above and considered that there was no evidence that high standards had not been maintained and no breach of the Code was ruled.

Noting its comments and rulings above, the Panel consequently ruled no breach of Clause 2 of the Code.

3, 4 and 5. Trixeo website Home and Safety and Efficacy webpages

The Panel noted AstraZeneca’s submission that the Bevespi prescribing information link on the Trixeo website was the first mention of the brand name and therefore should have included the non-proprietary name immediately adjacent to it and it had not been. Noting the requirements of the Code in relation to the non-proprietary name and its location, the Panel therefore ruled a breach of the Code as acknowledged by AstraZeneca.

As Symbicort was mentioned on the Trixeo homepage, safety and efficacy webpages, albeit using its non-proprietary name, prescribing information for Symbicort should have been provided as required by the Code. Prescribing information had not been provided and the Panel therefore ruled a breach of the Code in relation to each webpage as acknowledged by AstraZeneca. Nor was there a statement as to where it could be found and the Panel therefore ruled a breach of the Code in relation to each webpage.

The Panel considered that high standards had not been maintained in this regard and a breach of the Code was ruled.

The Panel noted the complainant alleged a breach of Clause 2 because of the lack of Symbicort prescribing information and non-proprietary name for Bevespi on the above webpages. On balance, the Panel considered that the matter was adequately covered by its ruling of a breach of the Code above. The Panel did not consider that the particular circumstances of this case warranted a ruling of a breach of Clause 2 which was a sign of particular censure and was reserved for such use and no breach of the Code was ruled.

6 Trixeo Dosing webpage

The complainant alleged that the webpage was misleading as it was not made clear that the data was from in vitro studies.

The Panel noted AstraZeneca’s submission that this claim on the dosing webpage was based on two studies which were both conducted in humans. The relevant footnote indicated that one study was in patients with COPD and the second in healthy male volunteers. The Panel noted that the complainant had made no mention of the footnote and its location. The allegation was limited to what the complainant considered was the in vitro nature of the studies. Noting that the complainant bore the burden of proof, the Panel considered that he/she had not established that the claim was based on in vitro studies as alleged. On this narrow ground, no breaches of the Code were ruled.

The Panel did not consider that there was evidence to show that AstraZeneca had failed to maintain high standards in this regard and no breach of the Code was ruled.

7 Trixeo Learn More webpage

The ‘Learn More’ webpage was headed ‘YOU CAN PREVENT EXACERBATIONS’, followed by a banner strip at the top of the page stating ‘WEBINARS and FORMULARY PACK’.

Beneath ‘WEBINARS’ there was a statement: ‘These are promotional webinars funded and organised by AstraZeneca, containing both educational and promotional material, intended for UK HCPs only’. This was followed by four video thumbnails of the webinars. Each thumbnail had a brief description of the webinar underneath, followed by links to prescribing information for the medicines mentioned in the webinars.

The Panel noted the complainant’s allegation that Eklira and Daxas were mentioned on this webpage but no generic names were provided for these products.

The Panel noted AstraZeneca’s submission that as the first mention of the brand names were cited in these links, they should have included the non-proprietary name immediately adjacent to it.

The Panel noted that the non-proprietary names for Eklira and Daxas were not present as required by the Code and it therefore ruled a breach of the Code as acknowledged by AstraZeneca.

The Panel noted that the video titled ‘Breaking Boundaries in COPD’ was included on the ‘Learn More’ webpage.

The Panel noted AstraZeneca’s submission that the video mentioned Symbicort and could be construed by viewers as promotion of that medicine thus requiring the provision of either embedded prescribing information or a link to it.

The Panel noted the requirements of the Code in relation to prescribing information and its location. Symbicort prescribing information was not provided and the Panel therefore ruled breaches of the Code as acknowledged by AstraZeneca. Nor was there a statement as to where it could be found and the Panel therefore ruled a breach of the Code.

The Panel considered that high standards had not been maintained in this regard and a breach of the Code was ruled.

8 Overall

The Panel noted its comments and rulings above. Whilst the Panel was concerned about the multiple breaches noted above, it, nonetheless, did not consider that the overall circumstances warranted a breach of Clause 2, which was a sign of particular censure and reserved for such use and no breach of Clause 2 was ruled.