Anyone can submit a complaint about the promotion of medicines to the PMCPA. When a complaint is submitted, the Code of Practice Panel decide whether there is a case to answer in the first instance. Find out more here.
All complaints are considered by the Code of Practice Panel in the first instance. Both complainants and respondents can appeal to the Code of Practice Appeal Board against rulings made by the Panel. Find out how the complaints process works here.
Where a company is in breach of the Code, a range of sanctions can be applied. Find out more here.
Administrative charges are payable by pharmaceutical companies (both members and non-members of the ABPI) in relation to complaints made under the ABPI Code. However, healthcare professionals, members of the public or other individuals from outside the pharmaceutical industry do not pay any charges for making a complaint.
Anyone can submit a complaint about materials and activities covered by the Code to the Director of the PMCPA. Find out more here.